Return Policy
Effective Date: April 2026
We stand behind every piece we drop. If something's not right, we'll make it right — within the terms below. Read carefully before initiating a return.
Return Window
3 Days
from delivery date
Exchange Window
7 Days
from delivery date
Refund Timeline
5–7 Days
after approval
Return Eligibility
We accept returns under the following conditions:
- The return is requested within 7 days of the delivery date
- The item is unused, unwashed, and in its original condition
- All original tags and packaging are intact
- The return request is initiated via email or our contact form
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Sale or discounted items marked as Final Sale
- Items returned after the 7-day window
- Items damaged due to customer misuse
Defective or Wrong Items
If you received a defective, damaged, or incorrect item, contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will arrange a replacement or full refund at no cost to you.
Reach us at support@guerrclo.com with the subject line: DEFECTIVE — [Order ID]
How to Initiate a Return
Email Us
Send your return request to support@guerrclo.com with your order ID, reason for return, and photos if applicable.
Await Approval
Our team will review your request within 2 business days and confirm eligibility.
Ship the Item
Pack the item securely in its original packaging and ship it to the address provided. Return shipping costs are borne by the customer unless the item is defective.
Refund or Exchange Processed
Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.
Refund Method
Refunds are issued to the original payment method:
Online Payments
Refunded to the original card, UPI, or wallet within 5–7 business days after approval.
Cash on Delivery (COD)
Refunded via bank transfer or UPI. You will be asked to provide your bank details upon approval.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We offer size exchanges within 15 days of delivery, subject to stock availability. If the requested size is unavailable, a full refund will be issued instead.
To initiate an exchange, follow the same process as a return and mention your preferred size or variant in your email.
Preorder Orders
Preorder items follow the same return policy as regular items, with the return window starting from the actual delivery date — not the order date.
If a preorder item is cancelled by GUERR before dispatch, a full refund will be issued automatically within 5–7 business days.
Order Cancellations
Orders can be cancelled within 6 hours of placement by emailing us at support@guerrclo.com. Once dispatched, cancellations are not accepted — you may initiate a return upon delivery instead.
Contact for Returns
Our support team is here to help. Reach out and we'll sort it out.
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