Privacy Policy
Effective Date: April 2026
At GUERR, your privacy matters. This Policy explains what data we collect, why we collect it, and how we protect it — in plain language. By using our website, you consent to the practices described here.
Information We Collect
We collect information in two ways:
Information You Provide
Name, email address, phone number, shipping address, and payment details — collected when you create an account, place an order, or contact us. For COD orders, OTP verification may also be used to confirm your identity.
Information Collected Automatically
IP address, browser type, device information, pages visited, and time spent on site — collected via cookies and analytics tools to improve your experience.
How We Use Your Information
Your information is used solely to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Verify your identity via OTP where applicable
- Respond to your queries and support requests
- Improve our website and product offerings
- Send promotional communications (only if you've opted in)
- Comply with legal obligations under Indian law
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies
We use cookies — small text files stored on your device — to keep your cart active, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but this may affect certain features of the website.
We may use third-party analytics services (such as Google Analytics) that set their own cookies. These are governed by the respective providers' privacy policies.
Data Sharing
We share your data only with:
Payment Processors
To securely handle transactions. We do not store your card details.
Logistics Partners
To deliver your order. Your name, address, and phone number are shared for this purpose.
Legal Authorities
If required by law, court order, or to protect the rights and safety of GUERR and its users.
Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Order-related data is typically retained for a minimum of 3 years as required under Indian tax and business law.
Your Rights
Under applicable Indian law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at support@guerrclo.com.
Third-Party Links
Our website may contain links to third-party sites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Children's Privacy
GUERR's website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Policy.
Contact Us
For any privacy-related questions or concerns, reach us at:
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